CSR Call Evaluator — Upload & Auto-Score Call Recordings

Call Recording

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Upload Call Recording

Click to select or drag an audio file here · max 20 MB

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No audio file? Paste the transcript instead

Call Information

Agent Name *

Call Date *

Customer Name

Customer Phone #

Dealership Name

Call Disposition

DealerFocus IO Call Link

System & Scheduler Checklist

Verify these backstage steps in your system before analyzing — they cannot be heard on the recording. Checked = verified correct (full points). Unchecked = not verified (0 points).

Service OP Code used correctly · item 10 Correct advisor or team assigned · item 11 Correct data entered — first name, last name and phone number · item 12 Hot alert details added & advisor information inputted · item 15

Transcribing call recording…

Sending audio securely to the speech-to-text service

✓ Strengths Observed

→ Areas for Development

⚠ Concerns

🧭 Coaching Plan — How to Make This Call Better

📝 Detailed Coaching Notes