CSR Call Evaluator
Upload · Transcribe · Score against QA Form
📖 How to Use ⚙ API Key
1 · Upload Recording
2 · Call Details
3 · Evaluation & Coaching
Call Recording
🎙️
Upload Call Recording
Click to select or drag an audio file here · max 20 MB
🎵
No audio file? Paste the transcript instead
Transcribing call recording…
Sending audio securely to the speech-to-text service
Final Grade
—%
Passing threshold: 85%
0 / 100 pts scored
⚠ AUTO FAIL TRIGGERED — Zero-tolerance behavior observed. Grade is 0% and this call requires PIP enrollment review.
✎ Reviewed

🧭 Coaching Plan — How to Make This Call Better

📝 Detailed Coaching Notes

📜 View Full Call Transcript

AI-generated evaluation — always verify against the recording before making coaching or HR decisions.

💡 Click any status chip beside a score to override the AI verdict, or open the Dispute tab to have the AI re-check a score against the transcript.