CSR Call Evaluator
Upload · Transcribe · Score against QA Form
📖 How to Use ← Suite Home
1 · Upload Recording
2 · Call Details
3 · Evaluation & Coaching
Call Recording
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Upload Call Recording
Click to select or drag an MP3 file here · max 10 MB (auto-compressed before upload)
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No audio file? Paste the transcript instead
Transcribing call recording…
Sending audio securely to the speech-to-text service
Final Grade
—%
Passing threshold: 85%
0 / 100 pts scored
⚠ AUTO FAIL TRIGGERED — Zero-tolerance behavior observed. Grade is 0% and this call requires PIP enrollment review.
✎ Reviewed

🧭 Coaching Plan — How to Make This Call Better

📝 Detailed Coaching Notes

📜 View Full Call Transcript

AI-generated evaluation — always verify against the recording before making coaching or HR decisions.

💡 Click any status chip beside a score to override the AI verdict — the report re-grades instantly and the change is recorded in the PDF.